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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 08 8233 5924 or email us with your question

Top ten most popular FAQs

How long does it take to build a website?

This completely depends on what you need. It takes longer to build a 1000 page mega-site than a smaller eight-page brochure website.

Do you redesign existing websites?

We certainly can do that. It’s important to approach website redesigns sensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success from an overall ROI point of view.

Can you help me rank high in Google?

A page one position in the Google search results is like gold dust. Not so long ago it was relatively easy to achieve. These days it’s a lot more challenging, and getting it wrong can affect your reputation. Thankfully we have all the SEO tools and know-how to maximize your chances and some happy customers to vouch for us.

Are there any other costs for my website?

If you host through us, there are hosting charges. There may also be costs for photos if you can’t supply them yourself. However, we always do our best to use stock images sites that are free where possible. Other than that, we always make extra charges if there are any crystal clear upfront so you know exactly where you stand.

What happens to the copyright of my website if I move to another agency?

Your site is yours. You can move if you like, and we will never penalize you for it.

What are the payment terms for the design and development of my website?

We like to work on a 30% upfront basis with 30% payable after the designs are agreed and the outstanding 40% payable when the development has been completed and signed off.

What are the things to consider before developing my software?

We encourage our clients to consider the job scope, timeline, and budget for the software development. It is important to understand and explain the functionality of the software in detail for us to quote.

What is the process to develop an app or software with you?

First, a sales representative and our software analyst will be in touch to have a chat with you directly in order to understand the job scope, pain points the client wants to solve through a custom software solution.

You will receive a quote based on what has been discussed during the meeting to develop a Minimal Viable Product (MVP). If the quote has been accepted, Lateral will break down the job scope into phases and arrange a senior software developer to engage with you directly, to kick start the development process.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Oftentimes, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data center in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable, and easier to manage and monitor.

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